FAQs
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We use Wellness Living for client to manage client profiles. Wellness Living is where you can find our class schedule and purchase sessions.
Be sure to download the Wellness living Achieve app from your App store for easy access to your profile from the convenience of you phone.
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To see the best results we recommend a minimum of 2 times a week.
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🦶🏽Grip Socks in the studio
Effective September 1st, 2025, we will require grip socks during our small group class sessions. This is essential for ensuring your safety, as grip socks provide enhanced traction, reducing the risk of slips and falls. Additionally, this policy promotes a cleaner and more hygienic environment for everyone involved.
📱A quick note about phones
At e | w pilates, we strive to create a serene and focused environment where all clients can fully immerse themselves in their practice. To enhance this experience, we kindly ask you to silence your phones while in the studio. This small gesture not only contributes to a distraction-free space but also allows everyone to connect and grow together in their Pilates journey. We truly appreciate your cooperation as it reflects our commitment to providing a welcoming atmosphere that prioritizes personal growth and well-being. Enjoy your time in the studio, knowing that your mindfulness plays a vital role in fostering the supportive community we cherish at e | w pilates.
💦 Sealed water bottles ONLY beyond the waiting area
We kindly ask that only sealed water bottles be permitted within the equipment areas of the studio. This guideline is essential in ensuring the health and well-being of everyone who practices here. We encourage you to enjoy your beverages and open top drinking cups in our designated welcome area, where you can relax and unwind before or after your classes.
Thank you so much for your understanding and cooperation with our studio policies! Your support is invaluable in helping us maintain the warm and inviting atmosphere that our e | w pilates community cherishes. We truly appreciate the role we play in your health and wellness journey, and we want you to know that every policy has been thoughtfully designed with your best interests at heart. Together, we are fostering a collaborative environment where everyone feels valued and empowered.
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Life happens—we completely understand! At e | w pilates, we recognize that sometimes plans change unexpectedly. If you find yourself needing to cancel a reserved class, we kindly ask that you do so at least 12 hours in advance to avoid a fee. A late cancellation fee of $10 will be applied for class cancellations made after this window, and a $20 fee will be incurred for any no-show class reservations.
24 hour notice is required to cancel individual 1:1 sessions. If 24 hours is not given please expect to be charged for your session.
To make this process as smooth as possible, please log into your client profile through our app or website; this is the most efficient way to ensure your session is canceled immediately. By doing so, you’re not only taking a proactive step for yourself but also potentially opening up a spot for someone eagerly waiting on the waitlist. Remember, we’re here to support you every step of the way on your fitness journey, and we truly appreciate your commitment to our community!
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Payments are required at the time of booking a service. Payments can be made directly through the scheduling app for all classes.
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We do not offer refunds or extensions on class passes. Please note any expiration dates when purchasing class packages or appointments.
The studio recommends that you purchase a package that you intend to use prior to the expiration date.
Class pass expiration time lines start at the time of purchase.
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Yes...Please. Client Safety is our top priority!
Please disclose any injuries, surgeries, or doctors orders to your instructor prior to class.
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Wear comfortable clothes. Similar to how you might dress to attend a yoga class. Clothing that is excessively baggy or loose fitting is not recommended.
Grip socks are required in the studio.
Additionally, please consider the other participants in the class and make sure to wear clothing that does not expose your genital region. Short and loose fitting shorts are not a good look in the pilates studio.
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A waitlist is available for all class sessions. Clients can be promoted from the waitlist and added to a class up to 2 hours prior to the scheduled class time.
Please make sure to cancel your reservation if you no longer plan to attend the class.
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Yes! There is lots of available parking in the parking lot just outside our front door.